Customer Service that Makes the Difference – an essential survival course.
It is startling that during these difficult times, BAD customer service is still very easy to find! It is essential that management stay on top of this critical issue at all times, the survival of your business depends on it.
Press Release (PressBurner) Nov 12, 2009 - The Customer Service that Makes the Difference Workshop from The Sergay Group aims to ensure that participants learn how to offer a comprehensive, relevant and efficient customer service by proactively determining customer needs and servicing them appropriately, diagnosing the customer service transaction, and improving customer service.
After attending this course, participants will be able to:
- offer a comprehensive, relevant and efficient customer service
- determine customer needs and service them appropriately
- turn difficult enquiries or problems into positive outcomes
- devise and apply workable customer service strategies
- proactively provide desired customer results
- ensure good service leads to further sales
- improve customer service
